Privacy Policy
Last updated: May 4, 2026
1. Overview
Starlinga ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS ERP platform for tile and ceramic businesses.
This policy applies to all users of Starlinga, including businesses, their employees, and any other individuals who access our platform. By using Starlinga, you consent to the practices described in this policy.
2. Data We Collect
We collect the following types of information:
Account Information
Name, email address, phone number, role within organization, and authentication credentials.
Business Data
Business name, GST number, address, inventory details, customer/supplier information, sales/purchase records, and financial transactions.
Usage Data
Browser type, device information, IP address, pages visited, features used, and interaction patterns within the platform.
Communications
Messages you send us via email, support tickets, or in-app chat; feedback and suggestions you provide.
3. How We Use Your Data
We use collected data to:
- Provide, maintain, and improve our services
- Process transactions and generate invoices
- Manage user accounts and access permissions
- Send service-related notifications and updates
- Respond to your inquiries and support requests
- Analyze usage patterns to enhance user experience
- Detect and prevent fraudulent or unauthorized activities
- Comply with legal obligations and tax regulations
- Provide analytics and business reports to users
4. Data Storage & Security
We implement industry-standard security measures:
- Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL
- Authentication: JWT-based authentication with secure token management
- Access Control: Role-based permissions ensure users only access data they're authorized for
- Rate Limiting: Protection against brute-force attacks with account lockout after 5 failed attempts
- Backups: Regular automated backups with redundant storage
Your data is stored on secure servers with access restricted to authorized personnel only.
5. Data Sharing
We do NOT sell your personal data. We may share data with:
- Service Providers: Trusted third parties who assist in operating our platform (hosting, analytics, payment processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
All service providers are bound by confidentiality agreements and must use your data only to provide services to us.
6. Your Rights
You have the following rights regarding your data:
Access
Request copies of your personal data held by us
Export
Export all your data in structured formats anytime
Correct
Request correction of inaccurate personal data
Delete
Request deletion of your account and associated data
To exercise these rights, contact us at privacy@starlinga.com. We will respond within 30 days.
8. Children's Privacy
Starlinga is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a minor without parental consent, we will delete that information promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be communicated via:
- Email notification to registered account email
- Notice on our website landing page
- In-app notification on next login after changes
Continued use of Starlinga after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: